Refund policy

Return Policy

Thank you for shopping with us! Because every single item on our website is custom-printed on demand just for you, we handle returns differently than traditional retail stores.

Please read our policy carefully before completing your purchase.


🌟 Damaged, Defective, or Wrong Items
If your item arrives damaged, misprinted, or defective, or if we accidentally shipped you the wrong item, we will fix it at absolutely no cost to you!
  • What to do: Email our support team at ruralhuntnz@gmail.com within 14 days of receiving your package.
  • What to include: Please provide your Order Number and attach clear photos or videos showing the exact issue or defect.
  • The fix: Once verified, we will send you a brand-new replacement completely free of charge. You do not need to ship the damaged item back to us.

🛑 Sizing Issues & Buyer’s Remorse
Because every product is uniquely manufactured only after it is ordered, we cannot accept returns or offer refunds/exchanges for buyer's remorse, changed minds, or ordering the incorrect size.
  • Check the charts: To ensure you get the perfect fit, please review the detailed size charts located on every product page before placing your order.
  • Need a change? If you realize you made a mistake with your address, size, or design choice, please contact us within 2 hours of placing your order. Once an order is sent to production, it cannot be edited or canceled.

📦 Lost Packages or Invalid Addresses
  • Wrong Address: If you provide an address that the courier considers insufficient or incorrect, the shipment will be returned to our fulfillment facility. You will be responsible for the cost of reshipping the item once we confirm an updated address with you.
  • Lost in Transit: For packages that get lost on their way to you, all claims must be submitted to us no later than 14 days after the estimated delivery date. We will investigate the tracking status and arrange a replacement if the carrier lost the item.
Thank you 😊